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For any questions relating to a Service Lloyds Nonsubscription Policy or billing questions, please contact:
Larilyn Brown-Ramirez: 800-299-6977 ext. 3138 or
Lindsey Hill: 800-299-6977 ext. 3156


The Process One TPA office is now closed. Great American is now providing the claim administrative services for Texas Nonsubscription business underwritten by Service Lloyds effective July 1, 2016.

Service Lloyds will continue to be the insurance carrier responsible for paying any claims on your policy until it expires but claim services will be managed through Great American’s ECA Division, which has over 20 years experience in administering claims in the Texas Nonsubscription marketplace.

If you have any questions or concerns regarding claims, please contact:

ECA: Terrie Williams, Claims Supervisor, tlwilliams@gaig.com, 866-930-9493 ext. 79132, fax #: 972-930-9479, Email: TXNonSubscriberClaims@gaig.com

We are grateful for all of the business relationships we developed over the years while providing Nonsubscription coverage in Texas. Thank you!